Glorious by Heidi - Privacy Policy

Introduction

At Glorious by Heidi, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you visit our website, make a purchase, or interact with us. It also outlines your rights under UK law and the General Data Protection Regulation (GDPR).

1. Data Collection

We collect personal data to provide you with the best possible service. The types of data we collect include:

Personal Identification Information: Name, email address, phone number, billing and shipping address.
Payment Information: We do not store your payment information. Payment processing is securely handled by third-party services (PayPal, Stripe, Clearpay).
Transaction Data: Details of the products you have purchased and transaction information.
Website Usage Data: Information about how you use our website, including your IP address, browser type, and browsing patterns.

2. How We Use Your Data

We use your personal data for the following purposes:

To Process Orders: Your personal data is essential for processing your order, including payment processing, shipping, and order confirmation.
Customer Support: To contact you regarding your order, respond to inquiries, and provide customer support.
Marketing: With your consent, we may use your data to send you promotional offers, news, and updates about Glorious by Heidi. You can opt-out of marketing communications at any time.
Improving Our Services: To analyze usage patterns and improve our website, products, and services.

3. Data Storage and Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Data Retention: We will retain your personal data for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.
Data Security: We use secure servers and encrypt your data in transit. Payment details are processed by trusted third-party providers (PayPal, Stripe, Clearpay), which adhere to the highest security standards.

4. Third-Party Payment Processing

We use PayPal, Stripe, and Clearpay to process payments on our website. These third-party providers collect, store, and process your payment information in accordance with their own privacy policies. We do not have access to your full payment details.

5. Sharing Your Data

We do not sell, trade, or rent your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

6. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data.
Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain circumstances.
Right to Data Portability: You have the right to request that we transfer your personal data to another organization, or directly to you.
Right to Object: You have the right to object to the processing of your personal data.

To exercise any of these rights, please contact us at heidi@gloriousbyheidi.com

7. Cookies

Our website uses cookies to improve your experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or a prominent notice on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Glorious by Heidi
Email: heidi@gloriousbyheidi.com
Phone: 07904 301059